Exchange - Return Policy

CHANGES

Before placing an order, Nicole Bridal will provide clear consultation and answer any questions customers may have. After the order has been placed, customers may still request changes to certain details of the garment before the materials are prepared. Once the product has been cut and sewn or is undergoing embellishment and finishing, further changes will no longer be supported. However, Nicole Bridal will always do its best to accommodate change requests whenever possible, depending on each individual case.

For custom wedding dresses that have already been completed, any requested changes affecting the original design will be assessed by Nicole Bridal on a case-by-case basis. Depending on technical feasibility, Nicole Bridal may either support the change — with any additional costs and production time communicated and agreed with the customer beforehand — or decline the request where it is not technically feasible.

Nicole Bridal provides FREE alteration support for wedding dresses at Vietnam that require taking in or letting out to ensure a proper fit according to the bride’s actual measurements for the wedding day.

In cases where domestic or international shipping fees and customs duties or taxes (if applicable) arise, the customer is responsible for fully covering these costs before Nicole Bridal proceeds with any taking-in, letting-out, or alteration service.

ORDER CANCELLATION

If a customer wishes to cancel an order for any reason:

• Within 48 hours from the time the order is confirmed, Nicole Bridal will not charge any cancellation fee.

• After 48 hours from the time the order is confirmed, the cancellation fee will be 50% of the value of the cancelled product.

• For orders requiring rush custom tailoring that must begin immediately after the order is confirmed, cancellation will not be permitted. If cancelled, the cancellation fee will be 100% of the total value of the cancelled product.

RETURNS

All Nicole Bridal products are individually designed and custom-made according to each customer’s measurements. Therefore, returns are not applicable.

To ensure timely and effective support, we kindly ask customers to notify Nicole Bridal of any issues within 7 working days from the delivery date. Requests received after this period may not be eligible for further assistance.

Depending on the circumstances, Nicole Bridal will offer an appropriate solution on a case-by-case basis.

If you have any questions or require further assistance, please contact us via email at nicole.weddingbridal@gmail.com or WhatsApp at +84 902 640 490. We will be happy to assist you as quickly as possible.