Pioneering in Tailoring and Renting Wedding Dresses Nationwide and Worldwide
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Frequent Asked Questions

At Nicole Bridal, we aim to help every future bride feel comfortable and at ease when exploring and selecting  a wedding dress. With the mission of bringing perfect beauty to every girl on their special day, we hope to answer the questions brides may have when ordering a wedding dress at Nicole Bridal.

General information

Originally, all wedding dress designs were personally created by designer Nicole Ngô, who was in charge of all aspects related to bridal gown design. Currently, we have a team of young, passionate, and creative designers who work alongside designer Nicole Ngô to create the latest wedding dress designs.

 

Nicole Bridal currently has 2 stores in Ho Chi Minh City and Hanoi.

  • HCM Showroom: 23, Street 11, Ward 2, P9, Phu Nhuan District/ Hotline: 0902.640.490

  • Hanoi Showroom: 2nd Floor, 1 Trung Phung, Dong Da District/ Hotline: 0984615350

Nicole Bridal is currently offering wedding services related to wedding dresses, including wedding dress design, custom tailoring based on measurements, and wedding dress rental.

 

Nicole Bridal operates from 9am to 9pm every day of the week, except on holidays and Tet (Vietnamese New Year). Brides, please contact us in advance if you wish to try on dresses during holidays and Tet.

 

Nicole Bridal encourages all brides to connect both ONLINE and OFFLINE by ‘SCHEDULING AN APPOINTMENT’ to allow us to be more proactive in arranging and preparing for a smooth dress fitting session.

In case you haven’t made an appointment, Nicole Bridal will still provide assistance based on the actual availability of staff and wedding dresses at that time.

 

Of course. However, Nicole recommends that you bring a maximum of 3 close friends or family members. Limiting the number of people trying on wedding dresses together is important because, as you know, too many opinions can make it difficult for you to make a decision. Only you are the one who will wear the dress and understands what kind of wedding dress you want to shine in your own unique way. “Be Bold, Be Charming”.

 

Product

Yes, the store always updates its wedding dress collections regularly and offers a variety of options. If the wedding dress you love is not available or out of stock, you can use the custom tailoring service to design a dress according to the style you love!

We are delighted that your family is expecting a little angel soon! You can choose a suitable dress style that helps “cover the belly” and select the right dress size based on the number of weeks of pregnancy at the time you plan to have your wedding. Nicole is ready to provide you with a beautiful and comfortable wedding dress for your special day.

 

Yes, Nicole Bridal has a dedicated Stylist and Design team who will provide advice and shape the wedding style based on preferences and initial ideas to offer the most suitable suggestions.

 

The prices listed on the website do not include shipping costs, import fees, VAT, and related charges. You can contact Nicole Bridal directly for assistance.

 

Sizing

Yes, Nicole Bridal desires for brides to wear the most fitting and beautiful wedding dress. Therefore, we always support custom tailoring based on your measurements. Here is our ”Standard Sizing Chart”

Typically, Nicole Bridal will assist you in taking measurements directly when you visit the showrooms in Ho Chi Minh City or Hanoi.

If you live outside of Ho Chi Minh City and Hanoi, we have two options to help you get the most accurate measurements.

  1. Guide you through a video call appointment and provide easy and visual instructions on taking measurements.
  2. In case you are too busy with work, you can refer to Nicole Bridal’s “Self-Measurement Guide“.

We recommend that you get a custom-tailored dress based on your own measurements to make the wedding dress more perfect and fitting. With over 10 years of experience, we have the expertise to help you choose a style that suits your body shape and perfect the custom-tailored wedding dress.

We encourage you to choose a wedding dress with a corset lace-up design, as it allows for easier adjustments to achieve a better fit. In case you lose or gain weight, the corset can easily accommodate size changes of approximately ±2–4 cm. Additionally, the wedding dress can be conveniently altered at any tailoring shop in your area. This makes it easy for you to adjust your wedding dress as needed.

Orders

 

Nicole Bridal supports a limited number of Last Minute wedding dress orders with a minimum tailoring time of 30 days until the wedding dress fitting. The rush tailoring fee is 15% of the dress value (minimum VND 3,000,000/dress) and is non-refundable.

 

Nicole Bridal encourages brides to start researching about their wedding dress at least 7-9 months before the wedding day. The ideal time to order a wedding dress is at least 4-6 months before the wedding day.

 

Nicole Bridal’s standard completion time for a custom-tailored wedding dress is 6-12 weeks. You may require an additional 2-4 weeks if there are personalized design requests for the wedding dress. Please note that this timeframe may vary depending on the style of the wedding dress and the intricacy of the design.

 

Yes, Nicole Bridal will communicate via phone, Zalo/WhatsApp, or email to keep you updated at each stage with photos or video clips, so you can feel confident that everything is being handled with the utmost care.

Shipping & Payment

Yes, the store is affiliated with domestic and international shipping carriers.

  • For domestic customers, we typically work with Vietel Post, Nhất Tín Express, or Grab.
  • For international customers, we rely on the services of DHL, FedEx, and UPS.
  • For more details, please refer to the Shipping Policy – Nicole Bridal.
  • Domestic shipping costs in Vietnam vary depending on weight, ranging from VND 200,000 to 500,000 per wedding dress with express delivery service.
  • International shipping costs range from $65 to $150 per wedding dress depending on the specific region, country, and weight.
  • Domestic: Takes approximately 2-4 days in major cities and 4-6 days in other localities.
  • International: 3-6 business days for Australia, 4-7 business days for the EU and the USA.

Import duties, customs fees, and VAT may be incurred for wedding dresses sent internationally via express delivery to the receiving country. You can contact our designated staff directly for more detailed guidance and assistance.

You can pay by cash, bank transfer, Wise, Remitly, Visa, and Mastercard. For more details, you can refer to the Progress and Payment Methods – Nicole Bridal.

Have you found your answer?

If you're not satisfied, please contact us via email at nicole.weddingbridal@gmail.com or through Whatsapp/Zalo/Fanpage.

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Showroom

Headquarter HCM City
Address: 23 Đường số 11, Phường 2, Q.Phú Nhuận

Monday  – Sunday: 9:00 – 21:00

Hotline: 0902.640.490

Branch Ha Noi
Address: Tầng 2 số 1 Trung Phụng, Q.Đống Đa.

Monday – Sunday: 9:00 – 21:00

Hotline: 0984615350 

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